COVID-19 Update

Updated on May 5, 2020

We are here for you.

As we continue to monitor the spread of COVID-19, we want you to know that we care about your health and safety. We are taking steps to help minimize the impact of COVID-19 on our members, employees and the communities we serve.

 

We temporarily closed our branch lobbies effective Tuesday, March 31st.  Drive thru lanes and ATMs will remain open, and lobbies will be available by appointment only for our Orange Grove, Downtown Gulfport and D'Iberville branch locations.  Our Bay St. Louis branch is currently open at limited capacity for lobby access.  The Bay St Louis location will accommodate the CDC’s recommended social distancing and a representative will be on-hand to assist members adhering to the guidelines and with any issues they may have.

Effective Monday, May 11th, all GCCFCU branches will resume regular operating hours for our drive thru teller lanes: 9:00 a.m. until 5:00 p.m. Monday through Thursday and 8:00 a.m. until 5:30 p.m. on Friday.  We will remain open via drive thru and in person by appointment only in the branch lobbies at this time, with the exception of the Bay St. Louis branch, which is open at limited capacity in the lobby from 9:00 a.m. until 5:00 p.m. Monday through Thursday and 9:00 a.m. until 5:30 p.m. on Friday.

If you have any questions regarding this change, please call the Call Center, also operating during normal business hours (9:00 a.m. until 5:00 p.m. Monday through Thursday and 9:00 a.m. until 5:30 p.m. on Friday) at 228-539-7029, Option 2.

Please note that if you make an appointment to enter one of our branches, we ask that you bring and wear a face mask as per the latest CDC recommendations.  Keeping both our members and employees safe is our highest priority. 

For your lending needs, please email us at [email protected] or call 228-539-7029, Option 3. If you have questions or issues with an existing loan, please contact our Member Solutions Department at 228-539-7029, Option 6 or [email protected]. 

  • If you cannot utilize the drive thru and must come into the branch, hand sanitizer is available at each teller station and loan office for our members.
  • Gulf Coast Community Federal Credit Union has hired a professional cleaning service to completely clean and sanitize all branches four times each week.
  • We are monitoring the spread of the virus at the local & national levels and are following the recommendations of the Centers for Disease Control and Prevention (CDC).

We are working on transferring more of our staff to the Call Center in an effort to answer your questions in a timely manner. Please be patient with us as we work through the transition.

As we continue to monitor the spread of COVID-19, we wanted to share ways we can help minimize the impact of COVID-19 on our members, employees and the communities we serve.  And, if you have been financially impacted by the Coronavirus outbreak, we encourage you to call us to see how our Hardship Assistance Program can benefit you.  This Program has many solutions, including payment reduction relief and payment deferments for our consumer and mortgage loans.

If you have any questions, please feel free to contact us.

*BANK FROM ANYWHERE*

Remain connected to your accounts 24/7 online, in the mobile app, and by phone. Pick the most convenient at-home banking option for you to check your balance, pay a bill, or transfer and send money. You can also deposit checks via the mobile app.

If you have not signed up for these services, we encourage you to click on the links below to learn more about them and sign up now:

If you need help registering, our member services team is on hand to help with these and other questions. Just call 228-539-7029, Option 2 or via email at [email protected]. Please know call volume will be high, be prepared for longer than usual wait times and please have your information ready.

If you've been financially impacted by COVID-19 and need help, we are here for you. We encourage our members to contact us to discuss how we might be able to help. Please note if you choose to call, wait times will be longer than usual.

*BE AWARE OF POTENTIAL SCAMS*

Scammers and cyber-criminals may try to take advantage of your concerns related to COVID-19. They may offer you fake products, medical advice, create fake charities, or compel you to click a fraudulent link to gain access to your device. Please visit the Federal Trade Commission or Safeguarding Accounts to learn more about how you can avoid a scam.

*YOUR MONEY IS SAFE WITH US*

We are here to serve you like always and your money is safe with us!  Federally insured credit unions offer a safe place for you to save and transact your money.  All deposits at federally insured credit unions are protected by the National Credit Union Administration (NCUA) to at least $250,000 and backed by the full faith and credit of the United States government.  You can visit the NCUA for more information.

*STAY UP TO DATE*

Please visit this dedicated page through the link at the top of our website’s home page for up to date information from your credit union and how we are responding. We appreciate our members and look forward to continuing to serve you. Stay safe and know that we are here for you.

Annual Meeting Postponed

Per CDC recommendations regarding the risks associated with large gatherings, we have postponed the Gulf Coast Community Federal Credit Union 2020 Annual Meeting, which was scheduled for March 17th.  Since the Board members who were up for election were unopposed, we will reschedule after the crisis is behind us. Reports that were to be distributed at the meeting are available by emailing or calling our Call Center at [email protected] or 228-539-7029, Option 2.