COVID-19

Updated on January 4, 2021

We are here for you.

As we continue to monitor the spread of COVID-19, we want you to know that we care about your health and safety. We are taking steps to help minimize the impact of COVID-19 on our members, employees and the communities we serve.

 

Our lobbies and drive thru lanes are open with normal business hours of 9:00 a.m. until 5:00 p.m. Monday through Thursday and 9:00 a.m. until 5:30 p.m. on Friday in the lobby with drive thrus opening at 8:00 a.m. on Friday.  We are requiring members and non-members to bring and wear a face mask in order to enter the branch lobbies.

Keeping both our members and employees safe is our highest priority. 

If you have any questions, please call our Call Center, available from 8:30 a.m. until 5:30 p.m. Monday through Friday at 228-539-7029, Option 2.

For your lending needs, please email us at [email protected] or call 228-539-7029, Option 3. If you have questions or issues with an existing loan, please contact our Member Solutions Department at 228-539-7029, Option 6 or [email protected]. 

  • If you cannot utilize the drive thru and must come into the branch, hand sanitizer is available at each teller station and loan office for our members.  Masks will be required to enter the branch lobbies.
  • Gulf Coast Community Federal Credit Union has hired a professional cleaning service to completely clean and sanitize all branches four times each week.
  • We are monitoring the spread of the virus at the local & national levels and are following the recommendations of the Centers for Disease Control and Prevention (CDC).

As we continue to monitor the spread of COVID-19, we wanted to share ways we can help minimize the impact of COVID-19 on our members, employees and the communities we serve.  And, if you have been financially impacted by the Coronavirus outbreak, we encourage you to call us to see how our Hardship Assistance Program can benefit you.  This Program has many solutions, including payment reduction relief and payment deferments for our consumer and mortgage loans.

If you have any questions, please feel free to contact us.

*BANK FROM ANYWHERE*

Remain connected to your accounts 24/7 online, in the mobile app, and by phone. Pick the most convenient at-home banking option for you to check your balance, pay a bill, or transfer and send money. You can also deposit checks via the mobile app.

If you have not signed up for these services, we encourage you to click on the links below to learn more about them and sign up now:

If you need help registering, our member services team is on hand to help with these and other questions. Just call 228-539-7029, Option 2 or via email at [email protected]. Please know call volume will be high, be prepared for longer than usual wait times and please have your information ready.

If you've been financially impacted by COVID-19 and need help, we are here for you. We encourage our members to contact us to discuss how we might be able to help. Please note if you choose to call, wait times will be longer than usual.

*BE AWARE OF POTENTIAL SCAMS*

Scammers and cyber-criminals may try to take advantage of your concerns related to COVID-19. They may offer you fake products, medical advice, create fake charities, or compel you to click a fraudulent link to gain access to your device. Please visit the Federal Trade Commission or Safeguarding Accounts to learn more about how you can avoid a scam.

*YOUR MONEY IS SAFE WITH US*

We are here to serve you like always and your money is safe with us!  Federally insured credit unions offer a safe place for you to save and transact your money.  All deposits at federally insured credit unions are protected by the National Credit Union Administration (NCUA) to at least $250,000 and backed by the full faith and credit of the United States government.  You can visit the NCUA for more information.

*STAY UP TO DATE*

Please visit this dedicated page through the link at the top of our website’s home page for up to date information from your credit union and how we are responding. We appreciate our members and look forward to continuing to serve you. Stay safe and know that we are here for you.